FREQUENTLY ASKED QUESTIONS
WHAT HAPPENS DURING AN EPC APPRAISAL?
An Assessor visits the property, accessing every room along with the roof space. The Assessor will take measurements, sketch a floorplan, inspect the heating and lighting in each room and assess the construction methods used to build the property and its insulation. The inspection is visual and non-invasive - the inspector will not make any holes, open sealed doors, lift carpets or move heavy furniture. He/she will however take photographs of the features inspected as evidence for quality assurance purposes.
HOW DO I PREPARE?
Please ensure that somebody is present at the property at the scheduled time and that keys are available to open any locked doors. Please also ensure that any pets are confined or leashed while the inspector is onsite.
If you have had any work done to the property that might improve its energy efficiency such as installing new glazing or insulation, please have any paperwork such as certificates or receipts available for inspection.
I ALREADY HAVE AN EPC, DO I NEED ANOTHER ONE?
EPCs are valid for 10 years - you can check on the government website to see if yours is still valid. Even if you still have a valid EPC, it can be worthwhile getting a new one if you have had any work done to the property or have installed any energy efficiency measures. This is particularly true if the property has a low rating of E or less
DO I NEED AN EPC IF I AM INSTALLING RENEWABLE HEATING TECH?
The government is providing funding for some home renewable installations through its Renewable Heat Incentive (Domestic RHI) and Green Homes Grant Voucher (GHG) schemes. In order to apply for this funding you will need an EPC that is less than 2 years old which evidences that the property has well insulated roof and walls. If your existing EPC recommends additional roof or wall insulation, you will need to get the work done and have a new EPC issued. RHI payments are calculated base on the EPC energy estimate for the property after the recommended insulation work is done.
WHAT PHOTOGRAPHS WILL BE TAKEN AND WHAT HAPPENS TO THEM?
The inspector is required to take photographic evidence to justify the observations he makes during the inspection. The photographs will be focused on the fabric of the building and its fixed energy features and, so far as is possible, will avoid photographing any personal belongings. The photographs will be stored securely for 15 years in compliance with the Data Protection Act 1994 and will be accessible only to the inspector, the company and ECMK, the accreditation body.
HOW MUCH DOES AN APPRAISAL COST?
The cost of an appraisal depends on the size and complexity of the property ranging from £50 for smaller properties to £100 for large ones. Please contact ADT Home EPCs for a quote.
HOW LONG DOES THE PROCESS TAKE?
The onsite inspection will usually take 45-60 minutes and the inspector will normally be able to complete the associated paperwork and issue the EPC within 24 hours. Please contact ADT Home EPCs regarding availability and for a quote.
WHO ARE ECMK AND WHAT IS THEIR ROLE?
ECMK is a leading government approved provider of accreditation, training, certification and software enabling Assessors to deliver EPCs and Display Energy Certificates for all building types. Their role is to ensure that energy assessments are carried out consistently and professionally across the country and in accordance with government regulations.
WHAT IF I AM UNHAPPY WITH THE RESULT?
The EPC rating for the property is calculated using a government mandated methodology and approved software based on the observations of the Assessor. If you are surprised or unhappy with the result please get in touch with the Assessor and he will be happy to explain how the result was obtained. If you think there has been a mistake and that it has not been resolved please write to ADT Home EPCs registering a complaint.
WHAT DOES MY EPC MEAN?
Your ADT Home EPC Assessor will give an explanation of the ratings and advice given in the certificate once the process is completed. For more guidance on how to understand the Energy Performance Certificate and advice on energy saving measures can be found at the Energy Savings Trust website.